Carpet Cleaning Harrow Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Harrow provides professional carpet and related cleaning services to residential and commercial customers. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, or organisation booking or receiving the services.
Company means Carpet Cleaning Harrow, the provider of the services.
Services means carpet cleaning and any other cleaning or related work agreed between the Company and the Client.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Company and the Client incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its designated service area. The specific Services to be provided will be agreed at the time of booking, based on the information supplied by the Client.
The Company reserves the right to refuse any job that, in its reasonable opinion, poses a risk to health and safety, involves prohibited materials, or is outside its area of expertise or capacity.
The Client is responsible for ensuring that the description of the work required is accurate, including the type and approximate size of areas to be cleaned, the presence of stains, and any special requirements.
3. Booking Process
Bookings can be made by the Client through the Companys accepted communication channels, which may include online forms, written requests, or verbal instructions.
At the time of booking, the Client will be asked to provide details including name, service address, approximate room sizes or number of items to be cleaned, access information, and preferred dates and times.
All bookings are subject to availability. The Company will confirm the booking and the agreed time slot. Any time or date provided before confirmation is an estimate only and not guaranteed.
The Company may request photographs or additional information to provide a more accurate indication of the work required prior to confirming the booking.
For certain jobs, including larger commercial works or specialist treatments, the Company may require a site visit or inspection before confirming a booking and providing a final quotation.
4. Quotations and Pricing
Any quotation provided by the Company is based on the information supplied by the Client and is given in good faith. Quotations are usually provided as a fixed price, subject to the accuracy of the information provided.
The Company reserves the right to amend the quotation on arrival if the information originally given was inaccurate or incomplete, or if the actual work required differs from that reasonably envisaged at the time of quotation.
Prices are quoted in pounds sterling and, unless otherwise stated, include any applicable taxes. Any additional services requested on the day that were not included in the original booking may incur further charges.
Promotional offers, discounts, or vouchers are subject to specific terms, cannot usually be combined, and may be withdrawn or amended at any time at the Companys discretion.
5. Access to the Premises
The Client must ensure the Company has safe, reasonable, and timely access to the Premises at the agreed time. This includes provision of keys, access codes, parking permissions, and any necessary instructions.
If suitable parking is not available and the Company incurs parking charges, these may be added to the final invoice. The Client is responsible for arranging visitor permits or similar where required.
If the Company is unable to gain access or commence work due to circumstances within the Clients control, this may be treated as a late cancellation and a fee may be charged in accordance with the cancellation terms below.
6. Client Responsibilities Before and During Service
The Client is responsible for:
Ensuring the Premises are reasonably tidy and that areas to be cleaned are accessible.
Removing small items, valuables, fragile objects, and breakables from the areas to be cleaned.
Informing the Company of any known defects, damage, loose fittings, or risks relating to carpets, rugs, flooring, or furniture.
Informing the Company in advance of any allergies, sensitivities, or material restrictions that may affect the choice of cleaning products or methods.
Supervising pets and children and keeping them away from the work area for the duration of the Services and for a suitable period afterwards to allow drying and ventilation.
7. Payments and Deposits
Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, particularly for larger jobs or at peak times.
Unless agreed otherwise, any outstanding balance is payable immediately upon completion of the Services. The Company accepts the payment methods stated in its current payment policy, which may include cashless options.
If payment is not made when due, the Company reserves the right to charge reasonable late payment fees, interest, and any costs incurred in recovering the debt.
For business Clients, alternative invoicing arrangements may be agreed in writing. In such cases, payment terms will be as stated on the invoice or as otherwise agreed.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving reasonable prior notice to the Company.
The Company reserves the right to charge a cancellation fee where the Client cancels or reschedules with less than 24 hours notice, or on arrival, to cover allocated time and travel costs.
If the Company is unable to attend the Premises due to unforeseen circumstances, including but not limited to staff illness, vehicle breakdown, or severe weather, the Company will use reasonable efforts to notify the Client as soon as practicable and will offer an alternative appointment. The Company is not liable for any loss or inconvenience arising from a necessary rescheduling, but any deposit relating to the affected appointment will be transferred or, if rescheduling is not possible, refunded.
If the Client repeatedly cancels or reschedules appointments without adequate notice, the Company may require a non-refundable deposit for future bookings or may decline to provide further Services.
9. Service Standards and Limitations
The Company will perform the Services using reasonable skill and care and in accordance with industry practice.
While the Company will use appropriate products and equipment to treat stains and soiling, it cannot guarantee the removal of all stains, odours, or marks. Results depend on factors such as the age and type of stain, previous treatments, and the material of the carpet or fabric.
Certain pre-existing conditions, including but not limited to wear, fading, sun damage, rot, or poor installation, may limit the improvement that can be achieved and may carry a risk of additional deterioration during or after cleaning. The Company will take reasonable care but accepts no responsibility for inherent defects or issues that cannot reasonably be identified in advance.
Drying times given are estimates only and depend on ventilation, temperature, humidity, and the type and condition of materials cleaned. The Client is responsible for ensuring adequate ventilation and for following any aftercare instructions provided.
10. Damage and Liability
The Company maintains appropriate public liability insurance. If damage occurs which the Client believes was caused by the Company, the Client must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the Services, providing details and, where possible, photographs.
The Companys liability for loss or damage arising in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the Services provided on the specific booking to which the claim relates, or the amount paid out under the relevant insurance policy, whichever is greater.
The Company is not liable for:
Any pre-existing damage, wear, discolouration, or defects.
Damage resulting from failure to follow aftercare instructions, including walking on damp carpets with dirty footwear or replacing furniture before carpets are fully dry.
Incidental or consequential loss, including loss of profit, loss of business, or loss of use of the Premises.
Any change in appearance or odour that results from the proper cleaning of heavily soiled or stained areas, or that reveals pre-existing issues previously concealed by dirt.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they must inform the Company promptly, preferably within 24 hours of completion. The Company will review the concerns and, where appropriate, may arrange a revisit to inspect and, at its discretion, attempt to rectify the issue.
Any rectification work will be limited to the specific areas in question and will not extend to additional or unrelated services. The availability of a revisit may be subject to scheduling constraints but will be arranged as soon as reasonably practicable.
12. Waste Handling and Environmental Compliance
The Company will carry out its work in accordance with applicable waste and environmental regulations in the United Kingdom.
Any waste or soiled material arising directly from the cleaning process will be handled in a responsible manner. Where the Company removes waste from the Premises, it will be disposed of in line with relevant legal requirements.
The Client is responsible for ensuring that any hazardous materials, including sharp objects, biological waste, or controlled substances, are not left in areas to be cleaned. The Company reserves the right to decline to handle or remove any waste it reasonably considers to be hazardous or outside the scope of normal carpet cleaning activities.
The Company aims to use cleaning products that are effective and appropriately suited to the job while taking into account environmental considerations where practicable. Specific product requests must be agreed in advance and may affect pricing.
13. Health and Safety
The Company will take reasonable steps to perform the Services in a safe manner and in accordance with relevant health and safety requirements.
The Client must inform the Company of any health and safety risks at the Premises, including trip hazards, electrical issues, or restricted access areas.
The Client is responsible for ensuring that all persons at the Premises, including family members, employees, visitors, and pets, keep clear of work areas, machinery, and wet surfaces while the Services are being carried out and for a suitable period afterwards.
14. Data Protection and Privacy
The Company will process personal data supplied by the Client only for the purposes of administering bookings, providing Services, processing payments, and handling any related queries.
The Company will take reasonable measures to keep personal information secure and will not sell such information to third parties. Information may be shared with trusted partners or service providers where necessary to perform the Services or meet legal obligations.
15. Force Majeure
The Company is not liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include, but is not limited to, extreme weather, power outages, transport disruptions, accidents, or public health incidents.
In such circumstances, the Company will use reasonable efforts to notify the Client and, where possible, to arrange an alternative appointment once conditions allow.
16. Variations to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement.
Any variation to these Terms and Conditions requested by the Client will be valid only if agreed in writing by the Company.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
18. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Client in relation to the Services and supersede all prior discussions, correspondence, or understandings relating to the subject matter.
20. Contact and Communication
The Client is responsible for ensuring that the Company has correct and up to date contact details for the purposes of confirming bookings, providing updates, and handling any queries relating to the Services.
Notices or communications shall be deemed received when delivered to the last contact details provided by the Client or the Company, as applicable.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
